Looking at some of the electronics super-brand stores in the UAE, customers usually have only five days to exchange or return an item, as long as the packaging has not been opened and also that the customer has an original receipt and warranty card. While the law mentions that retailers must offer customers the option to return or exchange products in case of issues, the timeline within which the customer must act depends on individual store policy. However, there is no guarantee this will happen if the customer does not have the one-year warranty card as well as the receipt that came with the original purchase. In the event that a sold product turns out to have a defect, in theory it would be the responsibility of the retailer to resolve the issue, either by repairing the item or replacing it. Is not suitable for the customer’s intended use as described by the salesperson before they bought it.Is not the same as described by the salesperson, or on a label or sign, or in an advertisement, or does not match the sample that they were shown.Has a fault that wouldn’t normally have been detected at the time they bought it (hidden fault).However, many retailers do in fact extend this option to customers if they bring back the items with a receipt and within the stated timeline.Ĭustomers can return goods for a refund or for a repair, replacement or a credit note if the purchased item: Unless informed otherwise, customers must have a specific reason to return or exchange an item. Although processes and procedures may vary in each emirate, each department is expected to uphold the rules brought forth by the federal law. Nearly all emirates have consumer protection departments operating under their own department of economic development. It is illegal for stores to put up signs that read ‘No Returns, Refunds or Exchanges’.This also applies to any goods bought on sale. To be transparent about the terms and conditions and offer customers the option to return or exchange a product if there are any issues.To present receipts in case there are any issues with the purchased product.To request a receipt from the seller and ensure that the details on the receipt are correct.To understand product warranties, guarantees, origin, storage, expiry and the method of use prior to making a purchase.Under these guidelines the consumer and retailer responsibilities are listed out as follows: Established under this law, the Consumer Code of Rights outlines responsibilities of shoppers and retailers. There is a federal law (number 24 of 2006) that regulates this type of commerce. In many cases, this form of credit can expire within a specific time period. Instead most offer customers the option to exchange an item or take store credit. In the UAE, refund and return policy can vary from store to store and according to the specific type of business (electronics, clothing, online retail, discount retail, luxury retail, supermarkets, etc.) Across all of these segments, it’s quite rare for a store to offer a cash refund. Furthermore, consumers have at least five years to report any fault associated with any purchased item. Customers are rarely asked to give a reason for returning an item. A refund must be issued if customers return goods within 14 days of receiving them. In the UK as well, there is a lot of flexibility on the part of traditional and online retailers. Customers have the right to return purchases for a full refund even when the item is not faulty. This applies to most goods, whether they are on sale or full price. In the US, the general policy for returns or refunds on your shopping is usually a 30-day period, where an item can be returned for a full refund or exchanged if the customer has a proof of purchase (receipt) and the item has not been used or tampered with. Whether you’re shopping in-store or online, the experience can differ in the UAE from what you may be used to in your home country.
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